Frequently Asked Questions

A. We recommend the SUV.

A. Yes, but for a 'credit card not present' transaction you will have to send us credit card charge authorization with clear images of both sides of your credit card. Click here to print the charge authorization form.

A. Your credit card will be charged after the service is completed. NOTE: Prior to service, an authorization hold will be placed on your credit card account for slightly more than the estimated cost of your reservation. The authorization hold request is a test, to confirm that your credit card is valid and has available funds to cover the cost of your reservation. If you decide to pay in cash, we will not charge your credit card and the authorization hold will be cancelled, thus rendering the balance available again. Holds may last as long as 30 days, depending on the policy of your credit card issuing bank.

A. You may cancel your reservation without charge by calling us two hours before pickup time. Email or fax cancellation notification requires 24 hours' notice. Cancellation of a bus reservation requires 24 hours' notice. If you give less notice than this, a late cancellation charge will be made to your credit card. The late cancellation charge may be equal to the reservation cost. Our telephone numbers are +1 (212) 366-6600 and +1 (800) 505-7724.

A. It normally takes around 30 minutes to clear passport control. However, the wait time varies considerably depending on the airport, terminal, time of year, day of the week, and time of day. The U.S. Customs and Border Protection Agency monitors wait times at the busiest international airports and publishes the data on its website. The data, collected since 2008, show the average time it takes to clear passport control at each hour of the day. You can view the data here: U.S. Customs and Border Protection Wait Times. NOTE: The data DO NOT include the time it takes to gather luggage (around 20 minutes).

A. We don’t charge extra if your flight arrival time changes. We monitor all flight arrival time changes and we will update your reservation pickup time accordingly.

A. All our airport pickup rates include driver meet and greet. NOTE: Driver meet and greet is not available when the parking lot adjacent to the terminal has height restrictions, and vehicles such as high-top vans or buses are unable to park near the terminal. You can find your vehicle at the passenger pickup area outside the terminal, or request a VIP greeter at an additional charge.

A. We rarely charge for waiting time at the airport, because most passengers exit the airport within 45 minutes of their flight landing and our airport pickup rates include complimentary waiting time: 45 minutes for international arrivals and 30 minutes for domestic arrivals. The complimentary waiting time starts when your flight lands. The waiting time charge starts when the complimentary waiting time ends. The waiting time rate is equal to the vehicle hourly rate, and is charged in 15-minute segments.

A. Yes. You may ask that your driver arrives at the airport after the flight arrival time. For passengers arriving on an international flight, we recommend that the driver arrives at the airport 30 minutes after the flight lands. The complimentary waiting time will then start 30 minutes after the flight lands.

A. Yes we can provide child safety seats or booster seat. NOTE: A reservation with a request for child safety seats must be made at least 24 hours in advance. New York State law requires children under the age of four to be restrained in a federally-approved car seat when riding in a motor vehicle. If the weight of a child under the age of four exceeds 40 pounds (18 kilograms), the child may be restrained in an appropriate child restraint system, allowing the child to use a booster seat. Children aged 4–7 must be properly secured in an appropriate child restraint system, one for which your child meets the weight and height recommendations of the child restraint manufacturer [Section 1229-c(1), NYS Vehicle & Traffic Law]. A child safety seat or harness/vest or booster seat may be used. As of November 24, 2009, the above requirement applies to all children until their 8th birthday.

In New Jersey, children up to age eight or a weight of 80 pounds (36 kg) must sit in a federally-approved safety or booster seat in the rear seat of the vehicle. Children under age eight and over 80 pounds (36 kg) must be in a rear seat and must use a seat belt.

In Connecticut, children must sit in a proper child safety seat until they are above six years old and 60 pounds (27 kg). In addition, infants must ride in a rear-facing seat until they are one year old and 20 pounds (9 kg). A child exceeding these limits must be secured in a booster seat with a lap and shoulder belt, until he or she outgrows the booster seat.

Our vehicles' safety belts are not defined as a child restraint system under this law, as safety belts are not designed for children under 4' 9" and therefore do not protect young children. For-hire vehicles and their passengers are exempt from laws regarding car seats and seat belts. The law permits children under the age of seven to sit on an adult's lap. We encourage everyone to use child passenger safety seats and to buckle their seat belts while riding in our vehicles.

A. We recommend that you allow 60 minutes of travel time from Manhattan to JFK airport and Newark airport, and 45 minutes to LaGuardia airport. NOTE: The traffic from Manhattan to the airport is unpredictable. Please use common sense, and in particular, add extra time for bad weather and during holidays.